Privacy Policy

Introduction

At Flux Surface, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fluxsurface.sbs, including any other media form, media channel, mobile website, or mobile application related or connected to it.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Data

Personal Data is information that can be used to identify you individually, such as:

• Contact Information: Name, email address, mailing address, and phone number when you register for an account, subscribe to our newsletter, or contact us.
• Account Information: Username, password, and profile information if you create an account on our website.
• Payment Information: Credit card details, billing address, and other financial information when you make a purchase (note that payment processing is handled by secure third-party payment processors).
• Communication Data: Content of emails, contact form submissions, and other communications you send us.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

Usage Data

We automatically collect certain information about how you interact with our website:

• Technical Data: IP address, browser type and version, operating system, device information, and other technology identifiers on the devices you use to access our website.
• Browsing Data: Pages viewed, time spent on pages, click-through patterns, referring/exit pages, and date/time stamps.
• Interaction Data: Information about how you engage with our content, including blog posts read, downloads, and interactions with our services.

User-Generated Content

If you post comments, upload images, or participate in forums or community features on our website, we collect the content you submit, along with information identifying you as the contributor.

How We Collect Information

We collect information in the following ways:

• Direct Interactions: Information you provide when filling out forms, creating an account, subscribing to our newsletter, making purchases, or contacting us.
• Automated Technologies: When you navigate our website, we may use cookies, web beacons, and other tracking technologies to collect usage information automatically.
• Third Parties: We may receive information about you from third-party partners, such as social media platforms if you connect to our services through them.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the content, products, and services you request, process transactions, and maintain your account.
• Communication: To respond to your inquiries, provide customer support, and send administrative information (such as account notifications).
• Personalization: To personalize your experience on our website, recommend content that may interest you, and remember your preferences.
• Marketing: To send newsletters, promotional materials, and other marketing communications (with your consent where required by law).
• Improvement: To analyze usage patterns, conduct research, and improve our website, products, and services.
• Security: To detect, prevent, and address technical issues, fraud, and security breaches.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We may share your information with the following parties:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business Partners: With your consent, we may share your information with business partners who offer complementary products or services.
• Legal Requirements: When required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as a business asset.

We do not sell, rent, or lease your personal information to third parties without your explicit consent.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences over time.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website, enabling core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors navigate our website. This helps us improve how our website works.
• Functionality Cookies: Enable us to personalize content for you, remember your preferences, and provide enhanced features.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you visit, and the links you follow. We use this information to make our website and advertising more relevant to your interests.

Managing Cookies

Most web browsers allow some control of cookies through browser settings. You can:

• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Delete cookies after you browse by following your browser's instructions
• Configure our cookie consent tool to accept or reject specific categories of cookies

Please note that restricting cookies may impact your experience on our website and limit access to certain features.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain security measures including:

• Secure Socket Layer (SSL) encryption for data transmission
• Access controls for our systems and databases
• Regular security assessments and updates
• Employee training on privacy and security practices

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your data, we consider:

• How long we need the information to provide our services
• Whether we have a legal obligation to retain the data
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request the transfer of your personal information to you or a third party.
• Objection: Object to processing of your personal information for marketing purposes or based on legitimate interests.
• Withdraw Consent: Withdraw consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us so we can take appropriate steps to remove such information.

International Data Transfers

We are based in the United Kingdom, but we may process, store, and transfer your personal information in countries which may have different data protection laws. By using our website, you consent to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after we post changes constitutes your acceptance of those changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: